Details

Position/Tätigkeit
Operations Specialist (w/m/d)
Tätigkeitsart
Vollzeit
Qualifikation
N/A
Beschreibung

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!


The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoE’s in the provision of the highest level of client satisfaction and the successful continuance of business operations within Dimension Data. They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives.

 

Working at NTT

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following:
    • complex electro/mechanical equipment,
    • sophisticated computer systems,
    • software systems/applications, or
    • networking and wireless networking systems.
  • Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
  • Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
  • Ensures that engineers are current with the latest upgrades and/or new releases.
  • May be involved in customer installation and training programs.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Acts as link between NTT remote Delivery and Onsite Team
  • Coverage for SDM when needed

  • Gives guidance to subordinates but allows latitude within organization’s policies and procedures
  • Recommends policy / process changes that affect immediate area
  • Works on issues of diverse scope
  • Follows procedure when methods for solutions need to be selected
  • Acts as advisor to meet schedules or when technical issues need to be resolved
  • Responsible for schedules and performance requirements
  • Leads co-operation between members and teams

  • Strong beackground in Infrastructure, Network and Security
  • At least 8 years' demonstrated ability and proven success in an MS operations, financial analysis roles within a high technology environment, preferably with international exposure
  • At least 3 years as an MS manager of a large business or country
Veröffentlicht bis
20.08.2020

Kontaktdaten

Institution
NTT Germany AG & Co. KG
Adresse
Teltow bei Berlin
Deutschland
stepstone.de
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