We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. Each of these groups has different needs, and we always work to meet those needs, innovating new solutions to make things easier, faster, better, and more cost-effective.
The Global Ops Tech IT Deployment organization manages a complex suite of projects and programs for IT Infrastructure and is responsible for strategic initiatives that cross business teams and operations groups within Amazon Fulfillment IT. Our projects deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of site launches across the globe and directly supports shipping packages to millions of Amazon.com customers across the world.
** This position can be based in UK, France, Germany, Italy, Spain or Luxembourg
As an IT Infrastructure Program Manager, you will lead a variety of projects in the area of IT infrastructure (regarding servers, phones, network) with significant scope and impact supporting several different areas of the business. In this role, you will work closely with various stakeholders to deliver value to the customer. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across EU and the globe.
Key Responsibilities:
- Develop and manage IT projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution.
- Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team.
- Act as an escalation point for the project team and project stakeholders.
- Maintain knowledge regarding hardware and equipment standards to ensure appropriate equipment orders are procured.
- Provide on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
- Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
- Daily collaboration with internal and external stakeholders.
- Update or develop documentation on processes that are critical to successfully implementing your projects.
- Bachelor's degree and/or Master's degree in Information Technology (IT).
- Effective communication skills in English.
- Deep knowledge of current IT infrastructure and IT support functions such as data center operations, information security, end customer support, LAN- / WAN- & Wireless Network Infrastructure, VoIP, telecomm, end user equipment support, IoT & RFID operations, Linux/Windows and structured data cabling.
- Five+ years of experience managing IT projects from initiation to closure.
- Understanding of core IT infrastructure and service concepts.
- Project management training, PMP or Prince2 certification or equivalent.
- Ability to travel frequently both within country and EU (25% ).
PREFERRED QUALIFICATIONS
- Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.
- Exemplary communication skills, managing conflict, escalations, negotiating compromise and influencing others.
- Ability to successfully facilitate collaboration across multiple functions, departments, and levels, and serve as a role model for teamwork.
- Site launch experience of IT infrastructure (WLAN, LAN, end user equipment) in retail, distribution, logistics or similar.
- Experience with procurement of IT equipment.
- Knowledge of another European language such as German, French, Spanish or Italian is a merit.
- Applications with English CV only please
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
